Hotel Recognized Among National Chain's ‘Best of the Best' in Guest Satisfaction
Mechanicsburg, Pa, March 13, 2003 – Homewood Suites by Hilton, the national brand of upscale, residential-style hotels, announced today that the Homewood Suites Harrisburg-West received the Award of Merit honor for the Highest in Guest Satisfaction for 2002. Brett Sechrist, general manager, and Dawn Rickenbach, director of sales were recognized at an awards ceremony during the Hilton Hotels Corporation's Focused-Service Brand Conference in Las Vegas.
The 116 suite Homewood Suites located at 5001 Ritter Road was selected for the award based on the hotel's performance in the areas of quality and guest satisfaction. The award's criteria was based on customer feedback measured through guest satisfaction surveys on the hotel as well as product quality and service scores measured quarterly by the company.
"The dedication and commitment to excellence of our entire team has resulted in the hotel achieving top quality within the Homewood Suites brand," said Brett Sechrist, general manager of the Homewood Suites by Hilton. "Their sincere desire to satisfy each guest and provide a warm, welcome environment has made this hotel one of the most reputable in the brand for delivering superior service, according to our customers."
Launched in 1989, the Homewood Suites by Hilton brand targets guests who stay for a few or more consecutive nights and who prefer residential-style all-suite lodging for a price comparable to a stay at a high-quality, traditional hotel. Each suite has a fully equipped kitchen, featuring a microwave oven, full-size refrigerator and twin-burner stove with all the necessary pots, pans and utensils. Additionally, suites contain a remote controlled television, videocassette player, ceiling fans, an iron/ironing board and two telephones with data ports.
Homewood Suites by Hilton is part of Hilton Hotels Corporation, which is recognized internationally as a preeminent hospitality company. The Homewood Suites Harrisburg-West is owned and operated by High Hotels, Ltd. of Lancaster, Pa, an affiliate of High Industries, Inc. High Hotels also owns and operates the award winning Homewood Suites in Reading, Pa as well as Hampton Inn hotels in Reading, York, Mechanicsburg, Lancaster Pa., Middletown, NY. and Annapolis, Md. High's newest hotel, the Hilton Garden Inn, was recently opened in Wilkes-Barre, Pa. For more information, please visit www.highhotels.com.